HelpDesk AI
Multi-tenant AI support agent platform with threshold-based auto-reply — built solo, on weekends.
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The story
Nobody assigned this. Built entirely on weekends alongside a demanding full-time role, because most support tickets follow recognizable patterns, and a well-designed system can resolve or route them instantly instead of making a customer wait in a queue.
Multi-tenant from day one — per-client subdomains, JWT-based data isolation, AES-256 encrypted mailbox credentials, and a dedicated WatcherManager reliably watching each connected mailbox over IMAP without dropped messages or resource leaks.
None of that complexity was required by a contract. It's there because a year and a half of thinking like an attacker on Kali Linux made it hard to design credential handling any other way — and because a weekend project with no committee in the middle is where the cleanest decisions get made.
By the numbers
- less support engineer time
- ~90%
- resolution, down from 1–2 days
- hours
- weekend-built
- 100%
Role & status
Solo build — architecture, security, backend, on weekends
Live — weekend project turned real platform
Built with
Next project
ZWOPR Admin Solution
Open to the next thing
I don't know what I'm building next. I know exactly how I'll start — badly, immediately, and without waiting to feel ready.
If you're hiring for something senior and technical, want a sole owner's eye on your product, or just want to talk about charts that lag, I read every email myself.